Support

Email p.frew@outlook.com with your phone model and what happened. We can't see your scans or reports, so please only send what you are happy to share.

Cancel or change your subscription

Subscriptions are handled by your app store. Cancel at least 24 hours before the period ends to avoid the next charge.

• iPhone: open Settings, tap your name, then Subscriptions.
• Android: open Google Play, tap your profile, then Payments & subscriptions.

Reports lock again when a subscription ends. They stay on your phone and open again if you subscribe later.

Refunds

Your app store handles refunds. On iPhone, use reportaproblem.apple.com. On Android, see Google Play's refund help.

Restore a subscription

On a new phone, or after reinstalling, open Settings in the app and tap Restore purchase. Use the same app store account you subscribed with. Reports are stored on the phone that made them, so they don't move to a new phone.

What the app can't do

No app can prove a room is camera-free. A camera that is switched off, well hidden or not on the Wi-Fi may not be found. If something feels wrong, trust your gut, whatever the report says.

If you find a camera or feel unsafe, leave the room and contact the police or the property's management.

Scan problems

• Camera won't start: allow camera access for the app in your phone's settings.
• "Too bright" on the dark scan: turn off more lights and close the curtains.
• Wi-Fi check finds nothing: connect to the room's Wi-Fi and allow Local Network access in your phone's settings. Many hotel networks block devices from seeing each other, so finding nothing does not mean no camera is connected.